We ship exclusively by courier. We partner with Parzel, Aramex and DHL.
Shipment and Delivery.
We ship WORLDWIDE. Please consult us for countries outside Middle East, Europe and America.
How long is the delivery?
It is is usually between 3 to 8 business days unless product is made to order. However this may be slightly longer during particularly busy periods. Check the delivery time or lead time in the description of the product. Occasionally items can experience customs delay of several weeks.
As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add hello[at]thepeopleofsand.com to your safe sender list.
Shipping times may vary due to availability of merchandise. Some items are available on pre-order. It is usually mentioned int he product description. Orders are not shipped on the weekends or holidays. Please be assured our customer service department will keep you updated at all times on the progress of your order. You will receive an email notification once your order has been dispatched. The shipment confirmation email will provide you with the relevant tracking information where this service has been selected.
Unless expressly agreed to by the parties in writing, The People Of Sand FZE shall select the method of shipment of, and the carrier for, the Goods. The People Of Sand may, in its sole discretion, without liability or penalty, make partial shipments of Goods to you.
Methods of Delivery
All orders are sent by by courier service (Aramex, Parzel, DHL). As our couriers will require a signature on delivery, if you are not normally at home during the day please supply an alternative address such as your work address, or instructions on where your parcel can be safely left, for example with a neighbour.
Where’s my package?
You will receive an email from TPOS with tracking number before your parcel is being dispatched. Make sure to enter your correct phone number and PO Box. if wrong address and wrong telephone number, we don't refund on shipping charge. Our partner courier company will call you before they deliver to you. Please ensure that you or someone else is home or at the office. We deliver during working hours and week days only. Please note that if the courier has to re-visit you, delivery will be charged twice.
For Domestic Deliveries (within UAE)
At The People Of Sand FZE, we are excited to offer absolutely FREE shipping to all of our UAE customers. We offer Delivery service within Major City limits. Any territory beyond the city limits will fall outside the delivery parameter and we would kindly ask you to pickup your orders from the nearest Courier Company office.
For International Deliveries (outside the UAE)
International Buyers : Please Note: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
Shipping costs are automatically calculated and displayed when items are placed in your shopping bag.
For orders outside the UAE the purchaser may incur additional import duties and custom charges. These are levied at the port of ingress and are the responsibility of the purchaser.
Inspection. Buyer shall inspect the Goods upon delivery and notify The People Of Sand FZE within 1 days of receipt ("Inspection Period") if any Goods are damaged or incomplete. Buyer will be deemed to have accepted the Goods unless Buyer notifies the People Of Sand FZE in writing of any damaged or incomplete Goods during the Inspection Period and furnishes such written evidence or other documentation as required by The People Of Sand FZE. If Buyer timely notifies us of any damaged or incomplete Goods, we will work to fix or replace such Goods at no cost to you. Contact customer service at: hello[at]thepeopleofsand.com.
It is important to note that many of our products are handmade or made out of recycled materials and therefore will they appear uneven in shape and finish. If you have a claim then please send me pictures on email and we will have a look at what the problem might be, but we reserve the right to reject complaints in accordance with the above mentioned. Contact customer service at: hello[at]thepeopleofsand.com.
For UAE deliveries by courier, check out our out of delivery service areas within the UAE please read the below:
Oman Hatta Road (After Dragon Mart) Humanitarian City
Palm Jebel Ali
Jebel Ali Airport
Technopark Jebel Ali Khawaneej
Bab Al Shams Hotel Dubai Int'l Endurance City Ghantooth and Jazeera Lisali Area
New Police Academy Project Palm Deira
Ras al Khaima//
Umm Al Nar
Bin Majeed Beach Resort Chup Chup
Seih Al Barerath
Seih Al Bir
Steven Roack Area Thoween
Thoween Hub Hub Umm Urge
Abu Al Abyadh Island Abu Samra
Al Dhafra Air Base Area Al Khatim Area
Al Raha Area
Al Rahba Area
Al Reem Island
Al Saad Al Ain Road
Al Sowah Island
Al Wathba Area
Abu Dhabi Golf Club
Bain Al Jasrain Area
Beda Zayed ( known as Madinat Zayed) Ghantoot Area
ICAD-2 in Mussafah
Khalifa City A
Khalifa City B
Mohammad Bin Zayed CIty
Sas Al Nakhal
Seer baniyas Island
Sajja 8th Interchange
Umm Faneen Zubair
9th InterCh. Tow Dhaid Al Faya
Bahayis Filli Huwailath Kadra Muhafiz Nassallah Raffffak Rashidia Shawka Wadi Asfini Wadi Ejilie Wadi Khor
Hamriya FZ Emirates City Helaiw
Falaj Al Mualla Shawaib
Kalba Fujairah Madam (After Dhaid) Asma
Dibba Wadi Abadila Farfar